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Routing applications can seem expensive. What are my payment options with GBC?
GBC Advanced Routing can be paid directly, 50% 30-days prior to installation and 50% upon completion of installation with
the service agreement billed annual. We also have arrangements with a finance company so that customers
can pay for their application on a very comfortable monthly basis.
I am currently using a Unix/DOS program that is very fast - why would I want to upgrade?
Although text based Unix/DOS programs were once very fast for entering
information Windows has caught up with them. Manual data entry for hundreds of invoices is just as fast in a Windows based program. Most new
data is captured using handhelds, so speed of entry is irrelevant. Windows provides great capabilities for connecting remote locations over the
Internet, a much more efficient and useful view of your data, and a more easily understood interface for office personnel.
What
happens if my computer crashes? Will GBC take care of it?
If you maintain good backups and have another computer available, GBC can get you up and running again in less than an hour.
Sometimes my data gets
corrupted and I lose some information. Does this happen in GBC Advanced Routing?
GBC Advanced Routing is built on SQL Server
and Microsoft .NET framework, which together provide one of the most powerful and
stable database management tools available. None of our customers have reported
any data corruption while using our software. Even if you have a power loss,
SQL Server will recover itself and you will only lose the changes that were in the
process of being saved at the time of the power failure.
Can we still do backups
if any user is left logged into the system?
SQL Server provides 24/7 uptime and does
not have to be shut down to complete backups. During the day, backups are
done to a disk file even though all users are logged in and working. Backups
to tape are also completed even if others are logged on and working.
Do I need an Internet
connection to use GBC?
Internet access is not necessary for the
GBC to operate however; it does make supporting your company and upgrading your
programs much easier for all parties. Remote locations normally use the Internet
to connect to the main system. With a program such as Ultra VNC (a free program)
we can remotely connect to your computer for training and updates.
Can I use a Laser Printer
with GBC Advanced Routing?
GBC Advanced Routing supports all Windows printers, including Fax printers. All reports print to a preview screen.
You can then print them or save them to disk for later retrieval or regenerated
them as needed. Choose to print the entire report or just a range of pages
so you don't waste paper for things you don't really need.
What about printing tickets
- I understand printing on a dot matrix is very slow in Windows?
GBC has the ability to print hundreds
of tickets directly to a dot matrix printer without using the Windows graphical
printing functionality. This speeds up the printing of tickets dramatically
and functions the same as in a Unix/Dos program. Non graphical printing to
a dot matrix printer is limited to printing statements, tickets/invoices, and work
orders.
Is GBC Advanced Routing
suitable for all companies?
GBC Advanced Routing is a very powerful
program designed to help you manage your business. It gives you the ability
to sort and filter data in a spreadsheet format so you can find troublesome areas.
Other routing application providers offer programs that strictly confine what users
do and how they do it. For companies with limited or no desire to analyze
their business or create accountability within the organization other programs are
probably more suitable. Small or large, our perfect customers are those that
want ease of use, rules for data entry personnel and a powerful analytical view
to catch potentially costly problems and modify data.
What about reporting - I understand GBC has a limited
number of reports?
GBC Advanced Routing has an unlimited number of reports. The problem with reporting is that every user wants different
information or information in a different format. So, someone looking for
that information must print (or export) two or more reports to get the data and
merge it, or worse, retype it in a spreadsheet. GBC has implemented a custom
reporting feature that is more powerful than a locomotive and can produce exactly
the information requested the way the user wants it.
What if I can't figure
out how to use Custom Reporting?
We start you off with a variety of reports
that we have created through our experience with our existing Client base.
If these reports aren’t sufficient and you can’t figure it out on your own simply
call our Customer Support Staff and they will be happy to walk you through the process
or create the report for you.
Why do you include training
in the original quote?
GBC Advanced Routing does not fall into the category of an ‘off the shelf’ application. It allows you views of data
that before now had to be downloaded to a spreadsheet and manipulated to get the
desired results, then manually modified in the program. You can still download
information into a spreadsheet however in most cases GBC Advanced Routing alleviates
the need to do so. Most quotes include one week on-site training with telephone
and internet support after the training. Additional on-site training is quoted
on an as needed basis and can last up to three weeks
What about my current
data - can it be converted?
So far, we have not been presented with any data that could not be converted. To date we have been able
to recreate provided history files with 95% - 99% accuracy within one week using
your accounts receivable balance as the benchmark. During the first week of
training any conversion errors are located and corrected. Data conversion
is included in your GBC quote.
Does GBC offer customization
to fit our needs?
Yes. GBC Advanced Routing is the most flexible of the programs
available. Each user can customize certain views of the data to suit their
needs. GBC also has the ability to create special tables for information you
want to capture that may not be included in the main program. Many functions in GBC Advanced Routing are directly attributable to our customers and we welcome your ideas. If you
want something we will advise you if it can be done and if there would be a charge
for such changes. In most cases, we have been able to work things out so the
majority of changes are done at no charge.
What are the hardware
requirements?
All computers must be operating on Windows
XP or a Windows version of 2000 or higher. GBC Advanced Routing will not run
on a Windows 95, 98 or ME operating system. Handhelds are Pocket PC and the
program will not run on a Palm operating system.
After purchasing GBC Advanced
Routing what are the costs of upgrading?
All features and functionality in GBC
Advanced Routing are available to all users. There is never a charge to upgrade
GBC Advanced Routing. We believe you should have everything possible at your
disposal without additional costs.
Can we keep our existing
customer numbers?
If you have numeric customer numbers that
are the same length they can remain the same. Numeric customer numbers of
mixed lengths would have to be modified during the conversion process so that they
are all the same length. If you have alpha numeric customer numbers
they would have to be changed to numeric. With GBC Advanced Routing's
extensive customer search functions customer numbers have presented an issue.
How do I integrate modules
for advanced functions?
There is no integration necessary with GBC Advanced Routing. All modules and all functionality are available to everyone
using GBC Advanced Routing from menu items.
How much does it cost
for additional users?
GBC believes that you should not be limited
in order to grow your business. If you need an additional user you only need to
purchase the computer and load the programs.
Is there an annual support
fee?
There is an annual support fee that is
based on the number of active customers in your system. Active customers are determined
using two factors: the number of customers marked active and the number of customers
that had invoices during the past twelve months.
I have multiple companies
- how does GBC manage multiple companies?
GBC creates separate databases for each
company. Sales reports can be used to analyze data for each company separately or
consolidated reports to include all companies. User can be restricted. Example:
Home office personnel have access to all companies and each remote location only
has access to their company.
If I decide to change
programs later will my data be accessible to others?
All of your data is stored in SQL Server so it is accessible to anyone with knowledge of SQL Server.
Should you decide to move to another software program GBC will do everything we
can to help in the transition.
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